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Johnny Book
Store
Customer
Service Department
130 King Fahd Road,
Dammam, 32355
Date: April
5, 2022
Dear Sir,
1 I purchased a set of Air Pods at your store three days ago. According to your promotional material, any item that is faulty and is returned within 24 hours, is fully refunded and a discount voucher is offered for future purchases, as a courtesy to the customer.
2 I attempted to use my Air Pods the day I purchased them and found out that one of the pods had not been connected. I therefore, called your Customer Service Department and was advised to return the Air Pods as soon as possible.
3 I drove to your place of business immediately and tried to do as advised. Unfortunately, however, I was told by the assistant that the Pod that didn’t work was fake.
4 Allow me to wonder how one is supposed to find out if an item is fake or not, if it is kept in its packaging. And if that is the case, it would seem fair to include it in your promotional material in large block letters, to check items in the store immediately before going out.
5 I regret to inform you that following this incident, I will refrain from using your retail outlet in future and will have to report you to Consumer Protection.
Yours
sincerely,
A displeased
former customer
Student’s
Name
Group ??
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