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الخميس، 13 مارس 2025
MG 1.3 Unit 9 Writing P. 146 - 147
Johnny Book
Store
Customer
Service Department
130
King Fahd Road,
Dammam, 32355
Date: March 13, 2025
Dear Sir,
I
purchased a set of Air Pods at
your store three days
ago. According to your promotional material, any item that is faulty and is
returned within 24 hours, is fully refunded and a discount voucher is offered
for future purchases, as a courtesy to the customer.
I
attempted to use my Air Pods the
day I purchased them and found out that one of the pods had not been connected. I therefore, called your Customer Service Department and was advised to return the Air
Pods as soon as possible.
I drove to your place of business immediately
and tried to do as
advised. Unfortunately, however, I was told by the assistant that the Pod that didn’t work
was fake.
Allow me to wonder how
one is supposed to find out if an item is fake or not, if
it is kept in its
packaging. And if that is the case, it would seem fair to include it in your
promotional material in large block letters, to check items in the store immediately before going out.
I regret to inform you that
following this incident, I will refrain from using your retail outlet in future
and will have to report you to Consumer Protection.
Yours
sincerely,
A displeased former customer
Student’s Name